Return/Refund Policy
At Homewode, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, we're here to help. Please take a moment to review our return and refund policy:
30-Day Return Policy: We offer a 30-day return policy from the date of purchase. If you're not happy with your purchase for any reason, you can return the item(s) within 30 days for a full refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it, with all original tags and packaging.
How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our customer support team at service@homewode.com to inform us about your return.
- Pack the item securely in its original packaging and include the packing slip.
- Ship the item to the address provided by our customer support team.
Refund Process: Once we receive your returned item and verify its condition, we will process your refund. You will receive a credit to your original payment method within 10 business days after the return is processed. Please note that the refund amount will exclude any shipping fees unless the return is due to our error.
Exchanges: If you wish to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. We will guide you through the process and ensure you receive the desired item promptly.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or provide you with a full refund, including any shipping charges.
Contact Us: If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at service@homewode.com. Our customer support team is here to assist you.
We appreciate your trust in Homewode and strive to provide you with a seamless shopping experience. Thank you for shopping with us!